Subject to our standard returns policy you may return item(s) to us for refund or exchange. Please complete our online returns process at www.outdoorandcountry.co.uk/returns where we will provide all the information you need in order to return your items, including our return address. It is your responsibility to ensure goods are appropriately packaged and returned to us safely. The method of return is your choice, but we advise you choose a service which is appropriately insured and traceable. Please ensure you do not damage the product, including the packaging and that it is packaged securely.