All parcels require a signature on delivery, so it is important that you specify a delivery address where there will be someone available to sign for the parcel. If you are out when delivery is attempted the courier will usually leave you a card and they may attempt redelivery the following working weekday, deliver the parcel to your local Post Office or return it to their depot awaiting your further instructions.
If in doubt we recommend you track your parcel online in the first instance before contacting us as the majority of ‘missing’ parcels are either found at the local Post Office or with a neighbour. Please also check with neighbours and around your property, behind bins, in outhouses, greenhouses, etc. where a parcel may have been left.