CheckoutOur parcels are sent using a signed-for delivery service, so please provide a delivery address where someone will be available to sign for your parcel.
If you provide a mobile number at checkout, your courier may send you a text with delivery updates and, in some cases, alternative delivery options.
If you’re not in when delivery is attempted, the courier will usually leave a card with further instructions. They may attempt redelivery on the next working weekday, leave the parcel at your local Post Office or hold it at their depot.
If you think your parcel is missing, we recommend tracking it online first, as parcels are often left with a neighbour or at a local Post Office.