I think an item may be faulty, what do I do?

Faulty items are rare, but if you believe your item is faulty, please complete our online returns portal and select ‘suspected faulty’.

For UK returns, we offer a free return service using a Royal Mail pre-paid label, QR code or InPost locker. If you’re unable to use our online returns process, please contact us on 0344 844 8998.

For International returns, please contact us before returning the item for further advice. We will refund a maximum of £15 towards return postage for confirmed faulty items.

Please ensure the returns label is securely attached to the outside of the parcel and your name and address are included inside. We cannot accept items purchased from other retailers.

Allow 2–4 working days for your return to reach us, followed by 2–3 working days for processing (up to 5–7 working days during peak periods).

All suspected faulty items are inspected on receipt. If the item is found not to be faulty, it will be returned to you at your cost. In some cases, items may need to be assessed by the supplier before a repair or replacement can be arranged. We cannot accept responsibility for loss or damage in transit before the item is received and signed for by our returns department.