CheckoutYou may return items to us for exchange or refund within 90 days of receipt, although if possible we prefer sale items to be returned within 7 days so that we are able to offer them for resale as soon as possible. You are responsible for the cost of returning items to us and their condition until we receive them. Items (including product boxes) must be returned to us in an ‘as sold’ unused, unworn, resalable condition. Items which are returned with evidence of wear or which have strong odour such as smoke or perfume will not be accepted.
Any items suspected to be faulty must be returned to us for inspection and if necessary, may be returned to the manufacturer for their expert opinion before being accepted as faulty. When items are returned for inspection, we kindly ask that they are returned free from heavy soiling (including the soles of boots/shoes) and in a dry condition so the fault can be located.
All returns can be processed through our online returns portal here - www.outdoorandcountry.co.uk/returns