Can I return an order to your retail stores?

Your online order can be returned to one of our own retail stores for exchange or refund. Please bring along with you the item you are returning and your order confirmation or despatch email.

Please be aware that our stores do not carry all items listed online; please contact the relevant store to confirm stock availability prior to making a special journey.

Our outlet stores (Clarks Village, Street and Gloucester Quays) are unable to accept online returns in store.