You may cancel your order at any time until it has entered our despatch process by logging in to the ‘my account’ section of our website. Orders marked as ‘Paid’ may be cancelled, orders marked as ‘In picking’, ‘Picked’ or ‘Despatched’ cannot be cancelled. If your order has been despatched and is not subsequently required you may return it subject to our standard returns procedure. We are unable to retrieve despatched orders even if they are still awaiting collection by our couriers due to the volume of orders being processed.