Is there any additional information for returning items from overseas?

If returning goods from outside the UK you must attach a customs declaration describing the goods as ‘British Returned Goods’ only.

We are unable to refund any import duties or local taxes in relation to returned or exchanged goods. In some circumstances refunds may be available from the local customs office. For further information please contact the relevant customs office directly.

In cases where the item is deemed to be faulty we are only able to refund a maximum of £15 return delivery charge occurred.

Please note that our pre-paid returns label is for the UK only and should not be used for overseas returns.