CheckoutYou do not need to contact us to advise that you are returning an item, provided you have completed our online returns portal and your return meets our returns terms and conditions. Items must be returned within 90 days of receipt; returns outside this period, or those that do not meet our terms, may be returned to you at your cost.
Once your return arrives at our warehouse, we aim to process it within 2–3 working days, although this may take longer during busy periods such as our End of Season Sale or Christmas. Your order will remain as ‘Awaiting Return’ until it has been processed, after which the status will change to ‘Returned’. You can check your return status in the ‘My Account’ section of our website, which is often the quickest way to get an update.
If you used a pre-paid Royal Mail label or QR code, you can track your parcel using the reference on your certificate of postage via Royal Mail’s Track & Trace service. For InPost returns, use the tracking reference shown below your QR code via InPost’s ‘Track your parcel’ service.
We’ll send you an automated email when your return has been processed and, if you requested an exchange, a further email when your replacement order has been dispatched.